FREQUENTLY ASKED QUESTIONS

Click on the corresponding labels to view program-specific FAQs.

If you have questions about a specific program or event, please contact the appropriate staff member HERE.

What is the Demosphere Mobile App?

The Demosphere Mobile app integrates with the official team rosters and facilitates effective team communications. Players, Parents and team staff can easily access each other for communication on schedules , training times and any other team related activity.
Where can I find the mobile App?

The latest version of the Demosphere 2.0 Mobile App is available for Android Google Play Store and the Apple App Store.
Can I register via the mobile app?

Yes, you can register via the Demosphere mobile app. Follow the steps belowH On the home screen, tap the menu icon and select Register. Existing registrations you have previously registered with will display on the screen. Tap on the name of the organization – COASTAL FC, and a new browser window will open on your device. The browser will take you to the registration website for the organization. Select 'Sign in to Begin Registration.' Enter your Demosphere username and password for your account. Proceed to complete the registration process for the organization as necessary. Once complete, a confirmation message will be sent to you verifying your registration for the season
How do I delete my Account?

The Demosphere Mobile app does not support account deletion at this time. To request the removal of your Demosphere account, please first contact csteer@coastalfc.ca to ensure that all outstanding refunds or account balances are settled.
How do I navigate the App?

The Demsophere 2.0 App is easy to navigate. Check out the Getting Started Guide for Parents / Players Below: ,
How do I add a Member to our Household?

Navigate to your My Account on the home screen by either tapping on the menu icon in the top right > Account or tapping the Account icon in the lower right. On the MyAccount view tap on your household name. On the My Household view tap on Add Member Enter profile information for the new household member. The first and last name at minimum is required for adding a new household member. Tap save once complete. For tutorial view clickHERE
How do I find my child't team on the mobile app?

In order to view a team that you are affiliated with, permissions to view the team must first be turned on by a Coastal FC administrator. Once access is granted, you will see your team on the Mobile App home screen or via the “My Teams” view. This view can be accessed using the top-level menu or on the app footer.
How do I view training & games or other events for my child's team?

You can see you team events in multiple locations such as: · On the home screen under My daily events · When viewing the team, team specific events will be found on the Home Team and team calendar. · You can view all events on My Calendar.
How do I grant access for another Parent/Guardian to view the team information?

If you have admin privileges within your household, you can add a new member (parent/guardian/grandparent/babysitter) to your household by navigating to: MY ACCOUNT using the links in the footer or top menu of any screen From the MY ACCOUNT view, click on the name of your household and select the ADD MEMBER option. If you need this member to have access to your child’s team for event and communication access, they must be designated as a Household Admin. Once a new member is added, your new household member will receive an email and must verify their account and set up a password before access can be granted. If you feel you should have Household Admin privileges and do not, or need another member removed from your household, contact csteer@coastlfc.ca for assistance.
How Can I Control Who Sees My Email and Phone Number in the Demosphere App?

You can decide if your teammates can see your email and phone number. This will not change how you send messages in the app. You can still use the team wall, staff wall, live chat, and direct messages. How to Change Your Contact Visibility Go to "My Account" and find "Preferences." Choose your settings: Turn "Display email address to team members" ON or OFF. Turn "Display phone number to team members" ON or OFF. What happens when you change the settings? ON (Default Setting): Your teammates can see your email and phone number in the Members tab. OFF: Your teammates cannot see your email and phone number. You will need to confirm before saving. Coaches, team staff, and club admins can still see your contact information even if you turn it OFF. How to Change Contact Visibility for Family Members If you manage a family member’s profile (for example, your child): Go to "My Account" → "Household" → Select the family member. Change their contact visibility settings (same steps as above). If you cannot change their settings: They have claimed their account or are a Household Admin and must change their own settings. Note: Even if you hide your email and phone number, you can still send and receive messages in the app.
How do I RSVP to Calendar Events?

To RSVP to Demosphere calendar events, please view the tutorial HERE. If you are NOT able to RSVP to availability: Make sure your child is not assigned as the admin for the account , this will inhibit your access to RSVP. Once you remove their admin status, you will be able to RSVP.
Coaches: How to create a event on the calendar for your team?

To create calendar events in the Demosphere calendar events, please view the tutorial HERE.
Coaches: How to send reminders to your team?

To send a 24-hour reminder to your team in the Demosphere App , please view the tutorial HERE.
Do you still have questions?

If your questions haven’t been addressed in the FAQ, feel free to reach out to our Registrar Manager, Carina Steer, at csteer@coastalfc.ca for assistance.