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FREQUENTLY ASKED QUESTIONS
Click on the corresponding labels to view program-specific FAQs.
If you have questions about a specific program or event, please contact the appropriate staff member HERE.
Frequently asked questions
GENERAL FAQREGISTRATIONNEW MEMBERS TO CFCRETURNING MEMBERS TO CFCREGISTRATION SYSTEMMOBILE APPADAPTIVE SOCCERU3-U4 COASTAL CUBSU5-U7 INDOOR REC (TEAM PROGRAM)U8-U18 OUTDOOR REC (TEAM PROGRAM)U8-U13 SKILL CENTREU13/U14-U18 REP/DIVISIONALU14-U18 BCSPLACADEMY TRAINING PROGRAMSSKILL CENTRE PREP-ACADEMYCAMPSU14 - U18 PLAYER EVALUATION PROCESSTEAM BUILDING GUIDELINESEQUIPMENT/UNIFORMCLUB STORECOACHES FAQVOLUNTEERSRESPECT IN SPORT
Using the online link available on the website select the program you want from the drop down menu.
If you are a new member at Coastal FC, click here for step-by-step instructions. You first must create a OTTO SPORT account with all the household members you want to register. You also must include a copy of your child's birth certificate.
If you are a returning Coastal FC Member, click here for step-by-step instructions.
Go to the OTTO SPORT/Demosphere Portal click HERE. If you "Forgot Your Password," click the "Forgot password or Retrieve account button." Follow the steps by the system to reset or retrieve your account. DO NOT CREATE A NEW ACCOUNT - if you have technical problems, please visit Demopshere Support Site here.
If you need to update you OTTO SPORT (formerly known as Demosphere) profile a new phone number , address and/or photo outside of the normal registration process, please follow these steps:
1. Login to your account
2.Click the blue "Manage Profile" button under "My profile Information"
3. This will navigate you to where households and members are managed.
4.Click to “Edit” the member’s profile details, you can change your details at this point.
5. Click save
No, use your email address to open the registration link. Click HERE to access the OTTO SPORT (formerly known as Demosphere)Registration Portal.
Step 1: Navigate to your My Account on the home screen by either tapping on the menu icon in the top right > Account or tapping the Account icon in the lower right.
Step 2: On the MyAccount view tap on your household name.
Step 3: On the My Household view tap on Add Member
Enter profile information for the new household member. The first and last name at minimum is required for adding a new household member. Tap save once complete. For tutorial view clickHERE
If you have admin privileges within your household, you can add a new member (parent/guardian/grandparent/babysitter) to your household by navigating to:
MY ACCOUNT using the links in the footer or top menu of any screen
From the MY ACCOUNT view, click on the name of your household and select the ADD MEMBER option.
If you need this member to have access to your child’s team for event and communication access, they must be designated as a Household Admin. Once a new member is added, your new household member will receive an email and must verify their account and set up a password before access can be granted.
If you feel you should have Household Admin privileges and do not, or need another member removed from your household, contact csteer@coastlfc.ca for assistance.
If you need to update you OTTO SPORT (formerly known as Demosphere) profile a new phone number , address and/or photo outside of the normal registration process, please follow these steps:
1. Login to your account
2.Click the blue "Manage Profile" button under "My profile Information"
3. This will navigate you to where households and members are managed.
4.Click to “Edit” the member’s profile details, you can change your details at this point.
5. Click save
The OTTO SPORT (formerly known as Demosphere) Mobile app does not support account deletion at this time. To request the removal of your OTTO SPORT (formerly known as Demosphere)e account, please first contact ekerr@coastalfc.ca to ensure that all outstanding refunds or account balances are settled.
OTTO SPORT (formerly known as Demosphere’s) security policy is based on a fundamental obligation to protect client data. We use SSL/TLS security to encrypt all data sent between
registrants and our servers. Data on our servers is protected by multiple firewalls, access control list, and encrypted keys to control access. Additionally, our servers are scanned at regular intervals for new potential security threats.
OTTO SPORT (formerly known as Demosphere) systems are managed by in-house experts in data security and maintenance of personally identifiable information. The system is structured to minimize the chance of non-professional users compromising an individual’s privacy or identity.
Their experts analyze how data is collected, stored, backed up, copied, summarized, reported, edited, and sent to other parties with respect to maintaining the accuracy, confidentiality, privacy, and integrity of the data files.
You can view their privacy policy HERE.
OTTO SPORT (formerly known as Demosphere’s) entire network is housed in one of the largest secure facilities dedicated to server hosting, a principal hub of technological expertise on the Internet. Physical security is maintained by 24-hour guards and alarm systems. Electricity, air conditioning, and connectivity to the Internet are maintained by redundant, highly available systems.
Monitoring is performed continually on every server, from both inside and outside the OTTO SPORT (formerly known as Demosphere) network, on multiple protocols. These checks confirm that each server is running & functioning properly. Every three minutes, monitors check the servers and if any exceptional situation is detected, a message with the exact problem is sent to our technical staff, 24x7x365.
OTTO SPORT (formerly known as Demosphere) is PCI-Compliant. What does this mean for you? It means that OTTO SPORT (formerly known as Demosphere) holds compliance with credit card security standards and can process payments securely online. Monthly audits are performed to confirm ongoing compliance.
OTTO SPORT (formerly known as Demosphere), do not use, share or sell any registrant data from their systems for any purpose. All data collected by Coastal F is theirs – Coastal FC retains ownership – OTTO SPORT (formerly known as Demosphere) just store it securely on your behalf.
OTTO SPORT (formerly known as Demosphere) reputation is of paramount importance to our success – OTTO SPORT (formerly known as Demosphere) designs and deploys the most reliable and secure network infrastructure to keep every client as a positive reference.
If you have a question about our security policy that you’d like to ask a OTTO SPORT (formerly known as Demosphere) Representative, reach out to our Support Team at support@demosphere.com!
If your questions haven’t been addressed in the FAQ, feel free to reach out to our Registrar Manager Erica Kerr at ekerr@coastalfc.ca for assistance.
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